At The Northern Lands Leather, I solely produce goods that are designed to last. If you encounter any structural issues with your product you may return it for a full refund provided that the goods are unused, undamaged and in their original packaging. Refunds will be processed following an inspection of the goods.

Please contact me within 48 hours of receiving your goods via email at thenorthernlandsleather@aol.com or through Instagram messages. Following this 48 hour timeframe, I will be unable to offer any refunds though I will be able to offer repair services for a fee. 

As vegetable-tanned leather is an entirely natural product I will not replace goods that have minor aesthetic defects, though do aim to work around any major cuts, brands, marks or scratches and rarely include them in any of my work. Customers are responsible for all shipping costs, though exceptions can be made and full refunds provided upon inspection of the returned goods. 

Please note, all custom and made-to-order projects are non-returnable. Due to the difficulty and time consuming nature of sourcing custom materials, I am unable to offer any refunds. Sale items are final sale and as such, non-refundable.